POLICY TERMS & CONDITIONS
DUNIA GHABOUR BROW DESIGN IS AN EXCLUSIVE ATELIER OPEN BY APPOINTMENT ONLY. DUE TO THE NATURE OF OUR DETAILED, ARTISTIC, SEMI-INVASIVE SERVICES, WE KINDLY REQUEST THAT YOU RESPECT OUR NO GUEST POLICY. ONLY THOSE WITH APPOINTMENTS ARE ALLOWED IN THE STUDIO.
We ash that you please arrive 15 minutes prior to their scheduled appointments to allow time to fill out paperwork and get settled in. Please familiarize yourself with our location HERE. We have a strict no-tolerance policy for late arrivals. Unfortunately WE CAN NOT AND WILL NOT RUSH PERFECTION! To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment it will be necessary to reschedule. Unfortunately exceptions will not be made regardless of unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, please understand that such changes affect not only the artist, but other clients as well. Late arrivals will be cancelled and deposits may be forfeited. An additional deposit of $100 will be required to reschedule your appointment.
Please allow 72 hours notice when rescheduling your appointment. If you need to cancel your deposit/payments are non-refundable. If you arrive late for your scheduled appointment or if you reschedule with less than 72 hours notice, your payment will be forfeited. If you choose to cancel your appointment, you will automatically forfeit your deposit. Additional deposits will be required to reschedule your appointment if you give less than 72 hours notice.
NO CALL/NO SHOW:
If you are a no call or no show you will be charged 25% of your appointment fee for your missed appointment. We will send you an invoice which will be required to pay after 72 hours of sending.
In the event you would like to reschedule your appointment, you may do so directly on the website or by giving us a call, any time up to 72 hours (3 days) before your scheduled appointment.
Appointments occurring within the next 72 hours may not be rescheduled. If you need to cancel your appointment within 72 hours, your deposit will not be refunded.
You will receive a text and or a email reminder a couple of days prior to your appointment. Out of respect for our artists and their time, we kindly ask that you confirm your appointment a minimum of 72 hours in advance.
NO GUESTS PLEASE:
Due to the nature of our detailed, semi-invasive services, we kindly request that you arrive unaccompanied to your appointment. We very strictly do not allow friends, boyfriends, hubbys, children, and/or pets to accompany you into the studio. There are many coffee shops, restaurants and bars in our neighborhood, if your guest(s) would like to wait close by for you to complete your appointment.
NO CHILDREN UNDER 18:
Children are not allowed in the studio. If you show up to your appointment with children we will have to kindly ask you to reschedule which at that time you will need to make another deposit for your new appointment.
A NON-REFUNDABLE deposit is due immediately upon booking to secure service appointments. Deposits will be charged to the credit card you provided to Dunia Ghabour Brow Design upon booking your online reservation. This deposit is to ensure that you are serious about booking your MICROBLADING appointment and will be deducted from the total cost of your initial session. The Remaining balance can be paid in cash, credit card or by Venmo.
Balance is due the day of your procedure. We accept Cash or Venmo as forms of payment. Please be prepared to pay the total amount with either of these methods during your appointment.
COMPLIMENTARY ENHANCEMENT SESSIONS:
New clients receive two sessions with their new client rates. The second session, called the Follow Up Enhancement Session is complimentary. This must be scheduled no sooner than 6 weeks and no later than 8 weeks following your first session. If your Enhancement Session is scheduled after 8 weeks, it is no longer complementary and will incur an additional charge. Enhancement Sessions are required to complete the treatment and is recommended for the best results. Additional Touch-Up appointments may be needed for oily, problematic skin, those with dark pigmented skin and people who do not follow after care instructions properly (a fee of $80 will be require)
FUTURE TOUCH UPS FOR RETURN CLIENTS:
If you are a return client and you need to schedule a touch up appointment, please call our concierge directly at 917-291-0588.
We very rarely have cancellations or rescheduled appointments, however please contact us directly by phone if you would like to be added to the waitlist.
PRE CARE & AFTER CARE:
We also ask if you cannot fulfill the proper after care treatments we recommend that you please reschedule or postpone your appointment 72 hours before your appointment. The healing period is a very serious part of your process, we want to insure that your brows are perfect crips & flawless for you. Improper aftercare will lead to blurred, messed up brows that we cannot fix!
EXISTING BROW TATTOOS: We are extremely selective when working over existing tattoos and other tattoo artists' work. If you have had your eyebrows previously tattooed, we request that you email us clear photos of your brows for approval to prior to your appointment.
BROW TATTOO CORRECTION or LIGHTENING SESSION: Please send us a clear picture of your brows to including date of your last brow tattoo or permanent makeup service, how many sessions you've received, business name and artist name who performed your service.
They are not necessary but welcomed, of course. :)
IMPORTANT FOR ALL CLIENTS:
Microblading and all permanent cosmetics are considered a multiple-step appointment process.It is required to have your follow-up up appointment within 6-12 weeks after your original procedure. If you fail to come in for your touch up, or cancel before 24 hours you understand you will be require to pay an additional $100 if reschedule within 2 weeks. After that you may be required to pay a full price. Healed results will vary with each individual client. NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results. Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently.
HEALING: In order for your new brows to heal properly (and look their very best) please follow all Pre & Post Care Instructions! These instructions are designed to limit bleeding and skin sensitivities during the service. Excessing bleeding during the procedure can dilute and expel the pigment color and lead to poor results.
THINGS TO AVOID AFTER YOUR PROCEDURE IS CONCLUDED TO PREVENT FADING:
DO NOT apply any anti-acne, anti-aging or facial products containing Alpha Hydroxyls (AHA’s), Retin-A, Salicylic, Lactic or Glycolic Acids, Benzoyl Peroxide, Proactiv, lightening creams (skin bleaching creams) such as hydroquinone to the eyebrows or permanent makeup area.
HOW TO KEEP YOUR MICROBLADING BROWS OR PERMANENT MAKEUP LOOKING SHARP:
Apply a SUNSCREEN SPF 35 or higher daily! (for lips use lip balm containing sunscreen).
-We recommend scheduling a Annual Touch-Up to keep your brows looking their best!
RIGHT TO REFUSE SERVICE: DUNIA GHABOUR BROW DESIGN have the right to refuse service and training to anyone! If you fail to abide by our policies, pre and post care.